Set up Jira integration
With this integration, request from Admin By Request will be synced to your Jira Service Management instance.
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Before getting started, please ensure that you've completed the following steps within your Jira Service Management instance:
- Created a custom field used for storing the name of the user who has handled the request.
- Created a custom field used for storing the reason for denying a specific request.
- Created a custom field used for storing the request ID.
- Created the Request Type that you would like to use with requests from Admin By Request.
- Ensured that the custom fields are available on the view of the request type.
You can view information about the setup in more details here.