Set up Jira integration

With this integration, request from Admin By Request will be synced to your Jira Service Management instance.

Before getting started, please ensure that you've completed the following steps within your Jira Service Management instance:

  1. Created a custom field used for storing the name of the user who has handled the request.
  2. Created a custom field used for storing the reason for denying a specific request.
  3. Created a custom field used for storing the request ID.
  4. Created the Request Type that you would like to use with requests from Admin By Request.
  5. Ensured that the custom fields are available on the view of the request type.

You can view information about the setup in more details here.

Start setup